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Frequently Asked Questions please check here

some questions people ask all the time

General Policy

  • Silence after 1030pm please
  • Keep it clean
  • Cigarette buds in ash trays
  • Turn off lights and heaters not in use
  • Do not damage or move furniture
  • No climbing on walls
  • Cars parked at designated areas (own risk)
  • Access gates locked at night
  • Meals catered - No in house chef
  • Hikes are at own risk
  • Do not invite your own guests. We will refuse entry for non booked-in guests
  • Covid-19 precautions

Checkin and Checkout

  • Checkout time is 1230pm and checkin is 230pm
  • You will have to vacate your room for cleaners to prep
  • If you arrive earlier or want to leave later, you can spend time by the pool or our lounge area. Dining utensils available.
  • If the room is ready earlier, you may check in earlier.
  • We can only confirm early check in or late checkout the day before you arrive

Road Access

  • 20 minute drive up winding village tar road
  • Very dark at night. Non advisable to drive up or down after dark
  • Narrow two way road so beware of oncoming vehicles
  • suitable for sedan car
  • no need for an SUV or 4WD
  • parking in open air designated off road, car park

Restaurants

  • No restaurants on the hill
  • Malay/indian restaurant 15 minutes away
  • Chinese restaurant 25 minutes away.
  • Western or japanese restaurant 35 minutes away.

Catering

  • Catering requires one day advanced notice
  • Menu is on the booking page under 'Meal Options'
  • We also can supply pre-marinated BBQ materials
  • All food from third party caterer. No chef or restaurant on site

Payment Options

  • We have no credit card facilities
  • Payments are taken in cash or bank transfer only

Pool Usage

  • Open till 1030pm. Lights available.
  • Only swimwear in the pool
  • No animals
  • No glass utensils
  • No running near the pool
  • Proper pool attire in pool only
  • Adequate distancing to be observed in the pool and surrounds for Covid-19 precaution

Provided

  • Brunch at 1030am, nescafe/milo/tea
  • Private kitchen in room - fridge, microwave, toaster, rice cooker, multicooker/steamboat, cooking and dining utensils, salt, sugar, pepper, cooking oil, drinking water.
  • Private barbecue in every room - coals, fire starters, fans, tongs, pit
  • Celing fan
  • Water heater
  • Toiletries - soap, shampoo, towels, tissues, hair dryers
  • Pool towerls
  • Mosquito coils
  • Digi LTE Wifi available Lounge/Workspace/Pool area only. Good for teleconference and online learning

Not Provided

  • Food other than complimentary brunch (1030am). All other meals need pre-order
  • No restaurant or shops on the hill. Nearest is 20 minutes drive away
  • Television
  • Air conditioning

Activities

  • We do not organise team building activities
  • Most people do nothing, relax, play board games or go swimming.
  • We can organise a guided hike into the Berembun forest reserve.
  • Or you can try our new Temuan River Trek walking up a river and stopping by pools and waterfalls to swim
  • You can drive to Gunung Angsi 30 minutes away
  • If you do not wish a trek, you can just walk to the river for a swim.

Cell Coverage

  • LTE cell coverage for Maxis, Celcom, Digi is available while you are at Awanmulan
  • The road leading up to Awanmulan will have poor coverage issues, so please save maps in case you get lost.
  • Digi LTE Wifi available Lounge/Workspace/Pool area only. Good for teleconference and online learning

Automatic Discounts

Rates are automatically calculated by the booking system based on the below. Price on booking page is after discount
  • Weekday 20% - Does not apply on peak periods
  • Peak periods: school holidays, long weekends, festive periods, end of year
  • Multi-nights 20%
  • Last Minute 30% - Bookings made less than 5 days before arrival
  • Only one discount applies per booking

Cancellation Policy

  • Deposits are non-refundable
  • You can change your booking dates up to two weeks before your arrival date
  • We will only allow one change of date for up to 4 months from date of initial booking
  • Only the deposit amount will be transferred, not the price. The price of the booking at the new date will apply
  • Changes of date less than two weeks from arrival date will be allowed only at our discretion
  • If through government policy (like Covid lockdowns) you are not able to travel to us, then we can do refunds or indefinite postponement

Pets

  • Regretfully, pets will no longer be allowed at Awanmulan
  • Awanmulan was named after a dearest pet and we have for 10 years tried to keep it open for pets and their humans
  • However, we have found it difficult to manage this as compliance to our policy with regards to pets have been poor and makes it difficult for us to safeguard the needs of our other guests with allergies
  • This decision was not taken lightly and we do realise the disappointment it will create among some of our guests, to whom we emphatize and apologise.