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Frequently Asked Questions please check here

some questions people ask all the time

General Policy

  • Silence after 1030pm please
  • Keep it clean
  • Cigarette buds in ash trays
  • Turn off lights and heaters not in use
  • Do not damage or move furniture
  • No climbing on walls
  • Cars parked at designated areas (own risk)
  • Access gates locked at night
  • Meals catered - No in house chef
  • Hikes are at own risk
  • Do not invite your own guests. We will refuse entry for non booked-in guests
  • Covid-19 precautions

Checkin and Checkout

  • Checkout time is 1230pm and checkin is 230pm
  • You will have to vacate your room for cleaners to prep
  • If you arrive earlier or want to leave later, you can spend time by the pool or our lounge area. Dining utensils available.
  • If the room is ready earlier, you may check in earlier.
  • We can only confirm early check in or late checkout the day before you arrive

Road Access

  • 20 minute drive up winding village tar road
  • Very dark at night. Non advisable to drive up or down after dark
  • Narrow two way road so beware of oncoming vehicles
  • suitable for sedan car
  • no need for an SUV or 4WD
  • parking in open air designated off road, car park

Restaurants

  • No restaurants on the hill
  • Malay/indian restaurant 15 minutes away
  • Chinese restaurant 25 minutes away.
  • Western or japanese restaurant 35 minutes away.

Catering

  • Catering requires one day advanced notice
  • Menu is on the booking page under 'Meal Options'
  • We also can supply pre-marinated BBQ materials
  • All food from third party caterer. No chef or restaurant on site

Payment Options

  • We have no credit card facilities
  • Payments are taken in cash or bank transfer only

Pool Usage

  • Open till 1030pm. Lights available.
  • Only swimwear in the pool
  • No animals
  • No glass utensils
  • No running near the pool
  • Proper pool attire in pool only
  • Adequate distancing to be observed in the pool and surrounds for Covid-19 precaution

Provided (excluding Khemah)

  • Private kitchen in room - fridge, microwave, toaster, kettle, rice cooker, multicooker/steamboat, salt, sugar, pepper, soy sauce, cooking oil, drinking water.
  • Cooking utensils; cooking pans, pots, chopping board, kitchen knives, pealer, cork screw, can opener, bottle opener
  • Dining utensils; dining and serving plates, bowls, forks, spoons, chopsticks, butter knives, steak knives, tea spoons, mugs, glasses, wine glasses, jugs
  • Private barbecue in every room - coals, fire starters, fans, tongs, pit, skewers
  • Celing fan, stand fan
  • Water heater
  • Toiletries - soap, shampoo, towels, tissues, hair dryers
  • Pool towerls
  • Mosquito coils
  • Digi LTE Wifi available Lounge/Workspace/Pool area only. Good for teleconference and online learning

Not Provided

  • No breakfast. See below for more info
  • No food provided. All meals need pre-order
  • No restaurant or shops on the hill. Nearest is 20 minutes drive away
  • Television
  • Air conditioning. Rooms have fans only and is open air
  • Mosquito nets in rooms or over beds
  • No private pool. One shared pool only

Khemah Campsite

  • Provided:
  • Toilet, shower, kitchen sink
  • Small table and chairs, hammock, camp ground
  • Shelter from rain, solar fairy lights (low illumination), BBQ pit
  • Not Provided:
  • Breakfast or any meals.
  • Electricity, hot water
  • Powered lighting / fans / any electrical items
  • A tent
  • BBQ coals
  • Stove
  • Dining and cooking utensils of any kind
  • Drinking water (Can get this at the pool area)
  • Optional chargeable additions
  • 4/5 person tent
  • Bedding
  • Cooking set - stove, knife etc
  • Dining set - plates, bowls etc

Cell Coverage

  • LTE cell coverage for Maxis, Celcom, Digi is available while you are at Awanmulan
  • The road leading up to Awanmulan will have poor coverage issues, so please save maps in case you get lost.
  • Digi LTE Wifi available Lounge/Workspace/Pool area only. Good for teleconference and online learning

Automatic Discounts

Rates are automatically calculated by the booking system based on the below. Price on booking page is after discount
  • Weekday 20% - Does not apply on peak periods
  • Peak periods: school holidays, long weekends, festive periods, end of year
  • Multi-nights 20%
  • Last Minute 30% - Bookings made less than 5 days before arrival
  • Only one discount applies per booking

Cancellation Policy

  • Deposits are non-refundable
  • You can change your booking dates up to two weeks before your arrival date
  • We will only allow one change of date for up to 4 months from date of initial booking
  • Only the deposit amount will be transferred, not the price. The price of the booking at the new date will apply
  • Changes of date less than two weeks from arrival date will be allowed only at our discretion
  • If through government policy (like Covid lockdowns) you are not able to travel to us, then we can do refunds or indefinite postponement
  • As Covid-19 is now endemic, cancellations/postponement less than two weeks before arrival date due to positive cases will no longer be entertained

Pets

  • Regretfully, pets are no longer allowed at Awanmulan
  • Awanmulan was named after a dearest pet and we have for over 10 years tried to keep it open for pets and their humans
  • However, we have found it difficult to manage this as compliance to our policy with regards to pets have been poor and makes it difficult for us to safeguard the needs of our other guests
  • This decision was not taken lightly and we do realise the disappointment it will create among some of our guests, to whom we emphatize and apologise.
  • Pets are only allowed for day visitors and at the Khemah campsite.

Resident Animals

  • Awanmulan is named after a dog (Mulan) and there are two dogs (Daniel and Baloo) and two cats (Cantik and Michelle) and a grumpy old fish (Moses) who live here with us
  • They roam freely in our compound, except Moses (because that would be really creepy)
  • Though they may be initially surprised by strangers, they are friendly and loving
  • Guests are advised that they will be here with these animals and not to be afraid of them or run from them
  • We will not tie up or cage our animals for you. They live here, and you are choosing voluntarily to come visit us and them.
  • Never run from a dog! They will chase you because they think it is a game
  • Please do not feed our animals as they get plenty of food. Feeding them creates bad habits

Activities

  • We do not organise team building activities
  • Most people lounge around and relax, play board games or go swimming.
  • A list of trekking available nearby can be found on our Excursions page
  • If you do not wish a trek, you can just walk to the nearby river for a swim.
  • View the map on the excursions page for a location of the river relative to Awanmulan

Is it safe?

  • We have not had any incidences of theft /intruders since we opened.
  • There are some animals like various insects and spiders that are harmless.
  • Sometimes we get hornets and bees but not in large swarms.
  • We also see some snakes and scorpions on occassion but while they can bite or sting you also none that are dangerous and also no one has had an issue with them before.
  • There are sometimes some harmless noisy geckos (torquay) and wild boar and tapir have walked through our land, but no monkeys.
  • We are on a hillside land and there are lots of trees. There is some risk of falling if you are not careful and wander off the pedestrian walkways so visiors are advised to walk and not run.
  • Some small tree branches may fall during windy days but no large branches have fallen before that would be cause for worry.

Is it muslim friendly?

  • We are friendly to all people!
  • There are free roaming dogs on site though. Awanmulan is named after a dog and we do have dogs in our house compound that you will see.
  • They are friendly dogs and like to play and be loved. We have disallowed pets in guest rooms since 2020.
  • Please consider this before booking, if this is an issue for you. We will not tie up or cage our animals for you.

Discontinue complimentary breakfast

  • As of June 7th 2022, no complimentary breakfast due to logistical and dietary challenges
  • Our caterers cannot produce consistently or for small orders
  • We do not have a cafe or on site chef and have no intention of having one
  • Dietary restrictions and preferences have diversified drastically in recent years and cannot be met easily
  • We will continue to have pre-order meal options for lunch and dinner

Map of our grounds